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PointsBuy helps you connect and share with the people in your life.

Frequently asked questions

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General

Q: Does this really work and is it really free?

A: Yes, Pointsbuy is completely free. There are many ways to earn points, or money if you use Pointsbuy.com platform. Pointsbuy works with different advertisers. They give Pointsbuy their banners, and their links. Pointsbuy then has members who are interested in that offer and use Pointsbuy link to that offer. When that offer is used, Pointsbuy gets paid for sending the customer to that website. When Pointsbuy gets paid, we pay a big portion of that to the members who complete the offers.

Q: Does it cost money to sign up for Pointsbuy?

A: No, it doesn't. It's a free membership.

Q: Can I join without a credit card?

A: Joining Pointsbuy does not require a credit card. Several offers, however, do require you to buy something using your credit card. If you do not want to give out your credit card number, there are many other free offers that you can take a part in to earn points.

Q: What makes Pointsbuy so unique?

A: Redeem your points for any product offered by Amazon.com and other websites
Pointsbuy will order your product on your behalf at no cost to you!
Many exclusive advertisers you will not find on cash sites!
Orders are sent daily and without shipping costs!
We offer you the highest payout of all sites!
Receive points even for registration on Pointsbuy!
Three ref. levels for American members: 15%, 3%, 2%
Receive up to $1.00 for every American or UK member you refer!
Fast and friendly support by site, IM and Shoutbox!

Q: How much can I make?

A: It only depends on how much time you are willing to devote. Most members have the opportunity to make thousands of dollars and redeem them for items offered by Amazon.com via Pointsbuy reward gallery. We will order and pay for these items on your behalf at no cost to you. We even cover the cost of shipping!

Q: What is considered Fraud?

A: Canceling a trial offer before actually receiving the product or service. Or canceling early.
Using disposable email accounts-please do not use an email account unless it is registered to you.
Completing an offer you have no interest in.
Using false information or information that is not your own to complete offers.
Using stolen credit cards to complete offers.
Completing the same offer multiple times on different sites.
Using Pre-Paid Gift Cards or Pre-Paid Credit Cards to complete trial offers.

Membership

Q: What are requirements to join Pointsbuy?

A: You have to be at least 18 years old or 13+ with parents approval. You must read and agree to our Terms & Conditions before joining.

Q: How many accounts can I have?

A: Each individual or household is allowed only one account. Also only one account per computer, as well as one account per IP address. If you have family that is interested in joining, great, they are more than welcome to, as long as they do not live in the same house.

Q: Can my account be closed?

A: We have the right to close any account that is committing fraudulent activities, has fake account information, multiple accounts and other reasons that violate the Terms of Service. If we close your account we may require proof of your identity, such as a picture id, in order to give you back your account. If your account is closed you will lose your points and referrals. Please make sure you read the Terms of Service carefully before joining.

Q: How do I cancel my account?

A: You can cancel your account by sending a request via admin support ticket. Once closed, your account cannot be reopened, nor are you permitted to open another.

Q: Can I change my points to cash?

A: No. You can exchange cash for points, not points for cash. You can earn cash by referring friends and family members, or by doing offers on Pointsbuy.

Q: Can I cash my points?

A: Unfortunately at this time we cannot allow points to go toward cash, due to our exclusive advertisers. Most of our advertisers only work with point based systems that receive prizes (No 'cash' incentives). However, you can still purchase a wide variety of items through Pointsbuy reward gallery using your points. Most items are available to purchase through Pointsbuy, and you can convert your cash balance into points if you wish to use that towards a purchase as well.

Q: Can I redeem my points for an Amazon gift card?

A: Yes! We have now got the ability to offer you Amazon gift cards in return for points. This can be done via the gift card section of our website.

Q: What to do if I did not receive the confirmation code?

A: Simply click on "resend Confirmation email" and enter your email when requested or you may always email us to send you your confirmation code.

Q: How can I change my email?

A: You may change your email by contacting us. Be sure to include your old email, new email for security reasons.

Q: What if I forgot my password?

A: If you have forgotten your password, use the forgot password form. Enter your email address and hit the "Send Password" button. Your password will be emailed to you So, make sure you keep your email address up to date in our records.

Q: What are my responsibilities as a member?

A: You are required to follow the rules stated in the terms and conditions. As long as you follow the rules you will enjoy the benefits of having a long time relationship with Pointsbuy.

Q: Why cant I log in to my account?

A: It can be one of two reasons. If you can not log in, it might be a cookies problem or because your password is wrong. Please make sure that the password is correct and case sensitive. If your password is correct then your account could have been closed or frozen for a variety of reasons. Please send a support ticket for advice.

Offers

Q: What are sponsored offers?

A: Sponsored offers may include free offers, surveys, free trials, free quotes, small purchase on a credit card or membership applications.

Q: How do I complete offers?

A: Once you log in, you will be taken to the main page. If you click on the link "Offers (Start Earning)", it will take you to the offers list. On this page, you will find a list of offers with their payout amounts. Click on the banner or the link of the offer that interests you. Enter your valid information when you fill in the information requested. Once you have completed the offer, return to Pointsbuy and click the "Mark as Completed". The system will verify that you have completed the offer and credit your account, when the advertiser approves your lead.

Q: How are offers approved?

A: Offers are approved automatically. There are thousands of requests daily, each offer has a tracking code and offer id in the offer somewhere that helps the system know if you completed the offer correctly. When the advertiser finds your cookie, the offer is approved.

Q: How long does it take to receive credit for an offer?

A: Credit time varies by the advertiser. Some offers credit instantly, some within hours and some even take a few days depending on how fast we can relay information to and from the advertisers. As soon as the system receives confirmation from the advertisers that you have completed the offer correctly, your account will be credited.

Q: Is there a limit to how many sign-ups I can do in a day?

A: No. You may do as many sign-ups as you like, but please remember that you may only do one offer from the same survey company.

Q: Do I have to use the same email for offers?

A: No, you can use any email you like to do offers. It does not have to be the same email you registered with. You should use your primary email address when you register, to make sure you receive messages regarding your account and your amazon orders. Secondary email accounts are fine to complete offers.

Q: Can I submit false information when completing an offer?

A: NO. Any submission of false information when completing an offer or any fraudulent activity will result account termination.

Q: Can I use a PO box for my mailing address when I complete offers?

A: This all depends on the advertiser. Some of the offers will have no problem with you using a PO box while others will not accept it.

Q: Can my offers ever be reversed?

A: Yes. If you provide fraudulent information we have the right to reverse the credit for a specific offer.

Q: What can I do if a Paid/Trial offer does not credit?

A: Just email us with the confirmation email you received from an offer/order and we will be able to investigate it and look into the issue. Please wait at least a week before contacting us. We will send these confirmations to the advertiser for investigation. They will investigate why it didn't credit and will let us know if they will manually credit the offer. This decision can depend on many things such as you not clicking on our link, you not clearing the cookies, you providing fraudulent information to the advertiser, duplicate sign up and many other possible reasons. Please note that these investigations can take anywhere from several days to several weeks depending on the advertiser. We will try our best to contact the advertisers and asks them to manually credit your account, but we can not guarantee 100% that the offer will be approved plus it is getting harder and harder for members to get non-credit requests approved, even with all the required information All we can do is to submit them and wait for reply. Do not send a trouble ticket for the free offers. We have no way of asking for credit for these offers.

Q: My offer is not getting approved and I am getting worried?

A: If you are having troubles getting the offers to credit, we encourage you to take a look at our forums, We have started a new topic to share great tips that make it easier to complete offers. You might also want to take a look at our tutorial of how to complete offers correctly and wait for a few days.

Q: What are cookies and why is it important to clear them?

A: Cookies are short pieces of data used by web servers to help identify web users. Clearing your cookies after completing each offer will help to get your offers credited faster. Simply you can delete them by clicking on Tools --> Internet Options --> delete cookies or you can use CCleaner.

Q: How to add item to you cart?

A: If you want to add an item to your cart. simply contact support to redeem you points for item of your choice.

Q: How do I find a specific item?

A: Simply you can click on shopping page and use the search box. Enter your search term here and click on search button. This will take you directly to the item and description.

Q: Has my order shipped?

A: You will be informed by an email when your reward is shipped.

Q: Why hasn't my order status changed?

A: The status of your order will change from pending to approved once we receive confirmation that the order has been successful. This usually takes 1-2 business days.

Q: I received the wrong product.

A: If you feel that you have received the wrong product, please contact us within 72 hours of receiving the product.

Q: I have not received my item.

A: If you have not received your item within 3 weeks from the date of approval as shown on your order status page, please contact us at the earliest opportunity. Most non-delivery problems can be resolved if we receive note within a timely manner. Waiting longer than this may result in us not being able to reship or refund your order.

Q: Is online shopping safe at Pointsbuy.com?

A: Shopping is safe. when you place an order. your information is transferred through high level security measures. This is designed to ensure the accuracy and security of your information. Your information is available only to our internal billing and processing staff.

Q: What does the item condition mean? Will my item be new?

A: New means that the item is brand new, has not been opened or used, and has no damage on it. New Mint means that the item is new, but might have been lightly used. The item may or may not come in original packaging, and may have slight wear and tear. Read the description to make sure. Used Mint means that the item has been opened and used. Might have slight wear and tear but still works and looks new. Please remember to read the description to make sure. Used means that the item has been opened and used, and that it could have wear and tear, it might not come with the original contents, it may or may not work properly. Please be sure to read the description on these items as well to see what state it will arrive to you in.

Referrals

Q: How do Pointsbuy referrals work?

A: There is actually more than one level to our referral program. You get 15% of what your first level earn, 3% of second level and 2% of third level. You will also get .50$ when they verify their email and another .50$ when they completed their first offer which will give you $1.00 total. The promotion rate is dynamic: Make sure your referrals are active. If a lot of your referrals are inactive, your earn rate will decrease.

Q: How do I refer someone?

A: You can refer members to this site using your personal refer URL. To find this URL please log in to your account and locate Promote from there click on Refer a member then copy/paste that URL to your friends.

Q: Do I have to refer anyone at all?

A: No, You don't. But, it will help to earn more points.

Q: Does Pointsbuy have banners?

A: Yes, we have a great assortment of banners and other promotional material that you can start using today. Choose a banner you like from many categories games, electronic ...etc, copy the code and add it to your website or signature at forums.

Q: How do I maximize my referrals?

A: We have a topic dedicated to giving you all the tips that you need for getting referrals. You can get your referral link now, just log into your account and click on the "Promotion" then "refer member".

Q: Can I earn money by referring friends and family members?

A: Yes, you can. When you refer people and they become a member you will get a 1$ cash and 15% bonus every time they fill out an offer of their own. So for example if they fill out an offer worth 1000 points ($10) you will get 150 points ($1.50) or cash instantly. Please note - this only applies to Pointsbuy offers and not those hosted by external offer groups.
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